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Terms and conditions


These terms and conditions – as may be amended from time to time – apply to all our services directly or indirectly (through distributors) made available online, by email or by telephone. By accessing, browsing and using our website and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).


1. Scope of our Service

Through this website we (Citytours & Dreams SL) provide an online platform through which citytour companies (including all types of tours and excursions) can advertise their products for reservation, and through which visitors to the website can make such reservations. By making a reservation through Toursinthecity.com, you enter into a direct (legally binding) contractual relationship with the citytour company at which you book. From the point at which you make your reservation, we act solely as an intermediary between you and the citytour company, transmitting the details of your reservation to the relevant citytour company and sending you a confirmation email for and on behalf of the citytour company.

When rendering our services, the information that we disclose is based on the information provided to us by the citytour companies. As such, the citytour companies provide us with several types of information which they are fully responsible for updating (all rates, availability and other information which is displayed on our website). Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each citytour company remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of (the quality, service level or rating of) any citytour company made available.

Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.


2. Prices

The prices on our site are highly competitive. All prices on the Toursinthecity-website are per person including VAT and all other taxes (subject to change of such taxes), unless stated differently on our website or the confirmation email. Please check the tour and rate details thoroughly for any such conditions prior to making your reservation.


3. Privacy

Toursinthecity.com uses high ethical standards and respects your privacy. Save for disclosures required by law in any relevant jurisdiction and the disclosure of your name, email address and your credit card details for completing your booking with the relevant tour of your choice, we will not disclose your personal information to third parties without your consent. Please have a look at our privacy policy for further information.


4. Free of charge

Our service is free of charge. Unlike many other parties, we will not charge you for our service or add any additional (reservation) fees to the tour rate.


5. Payment

You pay either in advance by bank transfer or cash in the shop of the citytour company unless stated otherwise.


6. Cancellation

By making a reservation with a citytour company, you accept and agree to the relevant cancellation and no-show policy of that citytour company, and to any additional (delivery) terms and conditions of the citytour company that may apply to your reservation or during your tour, including for services rendered and/or products offered by the citytour company (the delivery terms and conditions of a citytour company can be obtained with the relevant citytour company).

If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the cancellation and no-show policy. We recommend that you read the cancellation and no-show policy of the citytour company carefully prior to making your reservation.


7. Further correspondence

By completing a booking, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your booking and destination, and (ii) an email which we will send to you promptly after your citytour inviting you to complete our review form. The completed guest review may be uploaded onto the relevant page on our website for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the tour. We reserve the right to adjust, refuse or remove reviews at our sole discretion. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever. Other than the email confirmation providing for the confirmation of the booking and the emails detailed above, we shall not send you any further (solicited or unsolicited) notices, emails or correspondence, unless you specifically agree otherwise.


8. Disclaimer

Subject to the limitations set out in these terms and conditions, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect of our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).

However, neither we nor any of our affiliated companies shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the tour company as made available on our website, (iii) the services rendered or the products offered by the citytour company, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the citytour company (its employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.


9. Miscellaneous

Unless stated otherwise, the software required for our services or available at or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by Citytours & Dreams SL., its suppliers or providers.

These terms and conditions and the provision of our services shall be governed by and construed in accordance with Spanish law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Barcelona, Spain.